Updated July 08, 2024

Thank you for supporting us all the time. 

— Salon cancellation policy update—

If you wish to cancel or change your appointment, please contact us within 48 hours of your appointment by any of the following methods.

• By phone
• Online booking: Please reschedule or cancel your appointment in your Fresha account by yourself.
  Cancellations or changes made more than 48 hours prior to the reserved date and time are free of charge.

If you cancel your appointment without giving at least 48 hours’ notice prior to your appointment will result in a charge of 50% of the service amount. 

Salon understands that sometimes schedules change and therefore requests at least 48 hours notice when canceling or rescheduling your appointment.

Appointments canceled within 48 hours or for which clients are a “No-Show” for will incur a charge of 50% of the service amount.

Updated Sep 01, 2021

Based on BC government’s new set of COVID-19 safety protocols effective Aug 25,2021

ALPHA D Hair Salon is required to wearing the Mask for entering the salon.

for protect our stylists and customers Your stylists will keep wearing the mask from now and on.

you are no longer required to do health screening form on the web, but please stay at home if you are sick. We will help your reschedule.

1. Do you have any of the following symptoms;
   fever, cough, shortness of breath or difficulty breathing?
2. Do you have at least two of these symptoms;
   chills, repeated shaking with chills, headache, sore throat, new loss of taste or smell?
3. Have you, or anyone in your household, returned from a trip outside of country within the last 14 days?
4. In the past 14 days, have you been in contact with someone with, or suspected to have, COVID-19?
5. In the past 14 days, have you been directed by Public Health to self-isolate?

Do any of above these questions apply to you YES, Please contact us for cancellation your appointment.